PrepARE - AIA East Bay

Privacy Policy.

Last updated: [03/19/2024]

This Privacy Policy describes how AIA East Bay (“AIA”) collects, uses, and discloses your personal information when you visit, use AIA’s services, or make a purchase from PrepARE @ https://prepare.thinkific.com (the "Site") or otherwise communicate with AIA (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information AIA has collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

AIA may update this Privacy Policy from time to time, including to reflect changes to AIA’s practices or for other operational, legal, or regulatory reasons. AIA will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How AIA Collects and Uses Your Personal Information

To provide the Services, AIA collects personal information about you from a variety of sources, as set out below. The information that AIA collects and uses varies depending on how you interact with AIA.  In addition to the specific uses set out below, AIA may use information AIA collects about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, AIA’s rights, and the rights of AIA’s users or others.

What Personal Information AIA Collects

The types of personal information AIA obtains about you depends on how you interact with the Site and use the Services. When AIA uses the term "personal information," AIA is referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information AIA collect.

Information AIA Collect Directly from You

Information that you directly submit to AIA through the Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• The items you view or put in your cart.
• Customer support information including the information you choose to include in communications with AIA, for example, when sending a message through the Services.

 Some features of the Services may require you to directly provide AIA with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information AIA Collects through Cookies

AIA may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, AIA may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information AIA Obtains from Third Parties

Finally, AIA may obtain information about you from third parties, including from vendors and service providers who may collect information on AIA’s behalf, such as:

• Companies who support our Site and Services.
• AIA’s payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails AIA send you, or interact with our Services or advertisements, AIA, or third parties AIA work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
   
   

Any information AIA obtains from third parties will be treated in accordance with this Privacy Policy. AIA is not responsible or liable for the accuracy of the information provided third parties and is not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How AIA Uses Your Personal Information

• Providing Products and Services. AIA uses your personal information to provide you with the Services in order to perform AIA’s contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, refunds, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. AIA may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on the Site and other websites.
• Security and Fraud Prevention. AIA may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. AIA highly recommends that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact AIA immediately.
• Communicating with you. AIA uses your personal information to provide you with customer support and to improve AIA’s Services. It is in AIA’s interest to be responsive to you, to provide effective services to you, and to maintain a business relationship with you.

Cookies

Like many websites, AIA uses Cookies on the Site. AIA uses Cookies to power and improve the Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in AIA’s legitimate interest to administer, improve and optimize the Services). AIA may also permit third parties and service providers to use Cookies on the Site to better tailor the services, products and advertising on the Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how AIA shares information with third parties such as AIA’s advertising partners.

Do Not Track Signals

Please note that AIA does not change its practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.

How AIA Disclose Personal Information

In certain circumstances, AIA may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on AIA’s behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. AIA’s business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request AIA or otherwise consent to AIA’s disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With AIA’s affiliates or otherwise within our corporate group, in AIA’s legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of AIA’s users or others.

AIA does not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. AIA is not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

The Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by AIA, you should review their privacy and security policies and other terms and conditions. AIA does not guarantee and is not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. AIA’s inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and AIA does not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided AIA with their personal information, you may contact AIA using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, AIA does not have actual knowledge that AIA "shares" or "sells" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and AIA cannot guarantee "perfect security." In addition, any information you send to AIA may not be secure while in transit. AIA recommends that you do not use unsecure channels to communicate sensitive or confidential information to AIA.

How long AIA retains your personal information depends on different factors, such as whether AIA needs the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, AIA may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that AIA holds about you, including details relating to the ways in which AIA uses and shares your information.
• Right to Delete. You may have a right to request that AIA deletes personal information AIA maintain about you.
• Right to Correct. You may have a right to request that AIA correct inaccurate personal information AIA maintains about you.
• Right of Portability. You may have a right to receive a copy of the personal information AIA holds about you and to request that AIA transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct AIA not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit the Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, AIA will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct AIA to limit its use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask AIA to stop or restrict its processing of personal information.
• Withdrawal of Consent: Where AIA relies on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal AIA’s decision if AIA declines to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: AIA may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, AIA may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Site or by contacting AIA using the contact details provided below.

AIA will not discriminate against you for exercising any of these rights. AIA may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, AIA will require that the agent provide proof you have authorized them to act on your behalf, and AIA may need you to verify your identity. AIA will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how AIA processes your personal information, please contact AIA using the contact details provided below. If you are not satisfied with the response to your complaint, depending on where you live you may have the right to appeal the decision by contacting AIA using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that AIA may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected]